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TERMS AND CONDITIONS

LIMITED WARRANTY

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This Return and Warranty Policy Statement applies to Secura Key manufactured equipment purchased directly from Secura Key. For other

manufacturer’s products supplied by Secura Key, refer to those manufacturers’ Warranty Policy for details. If you have acquired Secura Key

equipment through a distributor, contact them to return the equipment to the place of purchase. 

. As all statements herein are subject to change, please

check our website at www.securakey.com for the latest policy. 





Secura Key products are warranted against defects in materials and assembly for three (3) years. In the event that any Secura Key

manufactured product fails to perform as intended during the warranty period, Secura Key will replace the defective product with a new or refurbished

product. This is subject to the equipment being installed in accordance with the instructions and used appropriately in suitable conditions. 



 This warranty does not include your cost for taxes, duties, or installation expenses.

. Simply call our Technical Support Department at for help in evaluating

your problem. If no resolution is achieved over the phone, Tech Support will give you a "ticket number", then you can request an RMA Request form,

and then complete and submit the form to Secura Key to initiate the Warranty process. Refer to Secura Key’s website for a downloadable RMA form.

Return of 

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defective products shall be at the discretion of Secura Key. Customer must retain

the defective product for a thirty (30) day period following the issuance of the RMA, during which time Secura Key reserves the right to request

return of the defective product. Products must be returned if requested, freight prepaid. If requested defective products are not returned within

30 days, the customer account is subject to full cost of the replacement unit. Return of  

, and must be done within 30 days or customer account is subject to full cost of the replacement unit.



• Products which have failed due to vandalism, willful damage, installation errors, inappropriate electrical loading, mis-use and “Acts of

God” such as lightning, re, ood, hurricane, etc.

• Cards that have been modied by third parties after sale in a manner that affects performance of the card.

• Reader Modules, Code Strips, Tags or Inserts that are embedded into other products - these are covered by a separate warranty – check with factory.

• Products where the serial number has been defaced or removed.

• Products not manufactured by Secura Key are covered by their own original manufacturers’ warranty. These include but are not limited

to SK-KPM/S (Barantec), NETCONV (B&B Electronics), SK-LAN (Lantronix), SK-MDM (U.S. Robotics), SK-IDPTR-1-7 (Ultra Magicard),

SK-BAT (Union Battery), SK-USB (Belkin), DTK-XR/CR (Ditek). Please contact SECURA KEY Customer Service for warranty, repair or

replacement instructions.

• Software – all software is provided on an as-is basis without warranty, and it is non-returnable once the packaging is opened. Software

media (memory stick or CD-ROM) is warranted against defects for 90 days. Telephone Technical Support will be provided at no charge

during normal business hours, and software updates will be available at no charge at Secura Key’s sole discretion. Secura Key does

not grant any warranty with respect to any Software Program, and no warranties of any kind, whether written or oral, implied or statutory,

including warranties of merchantability or tness for a particular purpose, shall apply.



THE WARRANTY SET FORTH ABOVE IS EXCLUSIVE AND NO OTHER WARRANTY, WHETHER WRITTEN OR ORAL, IS EXPRESSED OR

IMPLIED. SECURA KEY SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTIES OR MERCHANTABILITY AND FITNESS FOR A PARTICULAR

PURPOSE. The remedies provided herein are the buyers’ sole and exclusive remedies. In no event shall Secura Key be liable for damages in

excess of the purchase price of the product, for direct, indirect, special, incidental or consequential damages (including loss of prots) arising

out of the installation, use, or inability to use such product, or loss resulting from the operation or performance of any third party product or any

systems in which a Secura Key product is incorporated, whether based on contract, tort or any other legal theory.



“Secura Key products are warranted against defects in materials and workmanship for a period of three (3) years from the date of

purchase. Secura Key shall replace products which prove to be defective and are sent to Secura Key freight prepaid within the warranty period.

Return freight will be charged to customer. This warranty does not include freight, taxes, duties, or installation expenses. The foregoing warranty

shall not apply to defects resulting from abuse, misuse, accident, alteration, neglect, unauthorized repair or installation, and “Acts of God”, such

as lightning, re, ood, hurricane, etc. Secura Key shall have the right of nal determination as to the existence and cause of the defect. THE

WARRANTY SET FORTH ABOVE IS EXCLUSIVE AND NO OTHER WARRANTY, WHETHER WRITTEN OR ORAL, IS EXPRESSED OR

IMPLIED. SECURA KEY SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTIES OR MERCHANTABILITY AND FITNESS FOR A PARTICULAR

PURPOSE. The remedies provided herein are the buyers’ sole and exclusive remedies. In no event shall Secura Key be liable for direct, indirect,

special, incidental or consequential damages (including loss of prots), whether based on contract, tort or any other legal theory.”



Subject to the terms of the limited warranty in effect at the time of purchase, Secura Key will replace a product that fails to operate as intended

within the product’s warranty period. Products will be replaced with new or reconditioned products at Secura Key’s sole discretion. For all warranty

replacements, Secura Key will ship replacement equipment via UPS Ground at no additional charge. If you request expedited return shipping, we

will charge for the shipping cost. In most cases, 

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 will be replaced as soon

as the RMA is acknowledged, subject to standard lead times. Return of the defective products may be required at Secura Key’s sole discretion

within 30 days of the RMA, so the customer must retain the defective product for 30 days.

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